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Posts Tagged ‘CRM’

IT Departments Are Under Mobile Attack

March 25, 2011 Leave a comment

I found a good article related mobility and Dynamics CRM! Apparently a Microsoft Partner company named CWR Mobility/ can cope with all the new emerging devices!

Read more :
http://blogs.msdn.com/b/crm/archive/2011/03/24/it-departments-are-under-mobile-attack.aspx

Categories: CRM, CRM 2011 Tags: , ,

Microsoft Dynamics CRM 2011 Released for On-Premises and Partner-Hosted Deployments

February 17, 2011 Leave a comment

REDMOND, Wash. — Feb. 16, 2011 — Microsoft Corp. (Nasdaq “MSFT”) today announced that Microsoft Dynamics CRM 2011 for on-premises and partner-hosted deployments has been completed and released for customer download. This release complements the latest version of Microsoft Dynamics CRM Online, which delivers Microsoft Dynamics CRM 2011 as an on-demand service from Microsoft’s datacenters and was launched into 40 markets and 41 languages in January. With a single multitenant code base across cloud and on-premises deployment models, Microsoft Dynamics CRM 2011 delivers the Power of Productivity to sales, service and marketing organizations worldwide.

Microsoft Dynamics CRM 2011 is now globally available and existing customers with active Microsoft Software Assurance agreements can access the new version immediately via the Microsoft Download Center.

Read the rest of the press release here: http://www.microsoft.com/Presspass/press/2011/feb11/02-16OnPremisesPR.mspx

Categories: CRM, CRM 2011 Tags: ,

CRM 2011 Import organization wizard

January 28, 2011 Leave a comment

If you get a message that the import wizard cannot find a database in CRM2011. It means tghat either you have not restored the database correctly or there are no more organization databases to import.

Once you’ve restored a new database correctly on the SQL server the message will disappear and let you move forward.

Categories: CRM 2011 Tags: , , ,

Comparing the xRM Application Framework and Force.com: A Guide for Technical Decision Makers

January 26, 2011 Leave a comment

Microsoft just released a whitepaper that compares the technical side of both xRM Frameworks!

The whitepaper is available via this link:

http://go.microsoft.com/?linkid=9759264

Categories: CRM, CRM 2011 Tags: , ,

Microsoft Dynamics CRM 2011 vs. Salesforce.com: Why Microsoft is the better investment?

January 18, 2011 2 comments

If you remember back in Nov 2010, I publish  the CRM Magic Quadrant Q4 2010. Well that information was based on CRM 4.0.

A few of us in the Dynamics CRM community, are looking ahead to CRM 2011 as a very impressive improvement!

You can find a deeper comparision of Dynamics CRM versus SalesForce.com here. Take a look at the prices!

Categories: CRM, CRM 2011 Tags: , ,

CRM Magic Quadrant Q4 2010

November 9, 2010 2 comments

Finally salespeople are put in the first row seat in CRM softwares.

According to many websites and specialists the true leaders in CRM software are the ones that put salespeople first and promote sales effectiveness!

To my knowledge, only two leaders are targeting mid to large size sales forces: SalesForce.com and Microsoft Dynamics CRM. The other two leaders (Oracle provided solutions) are either too pricey in terms of licenses or implementation and hidden costs of operation.

Check this out:

Update:

One of the concerns I have is that customers that are looking for CRM Solutions are often comparing softwares from the “Leaders” quadrant and the ones in the “Niche players” quadrant price and feature wise. Then they see CRM softwares as all the same while in fact most of the Leaders offer a much better solution to their needs for a few extra dollars.

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Deleted an item synched with MS CRM in Outlook. What will happen?

October 22, 2010 2 comments

Here are the rules:

  • A contact deleted in CRM will be deleted from your Outlook only if you are not the owner.  Outlook contacts can have additional information on them that we didn’t want to lose.  Also, if you uploaded all your contacts to CRM and someone came along and deleted them and it cleaned out your Outlook, you’d probably be annoyed.  However,  if someone is cleaning out CRM, you probably don’t want all those old CRM contacts that you don’t care about hanging around in your Outlook. 

 

  • If a contact is deleted in Outlook, it will never be deleted from CRM.  There is too much risk that someone will be tidying up their personal Outlook and not realize that it might have CRM server ramifications. 

 

  • A pending appointment deleted in CRM will be deleted from Outlook.  This prevents calendars from being blocked by invalid appointments. 

 

  • A pending appointments deleted in Outlook will be deleted in CRM only if it is deleted by the owner or organizer of the CRM activity.  This prevents an attendee declining an appointment and it being deleted from everyone’s calendar. 

 

  • A pending task deleted in either Outlook or CRM will be deleted in the other system.  This avoids users working on invalid tasks. 

 

  • Past appointments and complete tasks will not propagate deletes.  As future resource allocation is not at risk, and archiving policies can differ between systems, it’s safer to keep old appointments and tasks around.

Hope this helps.

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